Market Sales Support Representative: Private System Operators

Company Name:
TESSCO Technologies
Market Sales Support Representative: Private System Operators
Tracking Code
Job Description
As a Market Support Representative in the Private System Operators (PSO) market, you will be the primary contact with customers, Account Managers and Market Development Managers to build and maintain relationships. You will work to expand each order and quote through a variety of approaches, including 'Up-sell', 'Cross-sell' and 'Discovery' techniques. You will participate in special projects and provide various levels of support as required.
Responsibilities include:
Contribute to the development of strategic accounts while acting as the primary interface for daily customer activity.
Promptly answer calls in the Private System Operators Market 'V.I.P. call queue' to ensure customer delight
Convert inquiries to orders while promoting the TESSCO value proposition in all customer interactions
Collaborate effectively with our cross-functional teams to address customer needs
Provide database maintenance to improve efficiency in marketing programs and sales strategy
Required Skills
Excellent verbal and written communication skills
Demonstrated superior customer service abilities
Strong attention to detail, effective time management and organization skills
Professional and pleasant phone demeanor
Proficient knowledge of Microsoft Office applications (Word, Excel, Outlook)
Required Experience
Bachelors degree in business or related field or equivalent documented experience and skills
Proficient knowledge of Microsoft Office applications (Word, Excel, Outlook)
experience a plus

TESSCO is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran statusor any other characteristic protected by federal, state or local law.

Job Location
, United States
Position Type

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