Customer Welcome Specialist

Company Name:
TESSCO Technologies
Customer Welcome Specialist
Tracking Code
Job Description

As aCustomer Welcome Specialiston the Customer Welcome & Response team, you will be in constant contact with customers responding to inquiries, converting inquiries into orders and ensuring customer delight. You will use your problem solving skills to work collaboratively across organizational teams to resolve issues. You will work on special projects as well as improve the efficiency of our marketing programs through accurate database management. Your overall mission will be to build loyal, profitable, win-win total source customers.
Responsibilities include:
Promptly answer customer calls with a sense of urgency and professionalism
Provide an exceptional customer experience on each call or interaction
Convert inquiries into orders while promoting TESSCO s value proposition in all customer interactions
Process quotes and orders accurately and timely following TESSCO s Standard Operating Procedures
Greet, qualify & set up prospective customers in
Collaborate effectively with our cross-functional teams to address customer needs
Required Skills
Professional and pleasant phone demeanor
Proficient in building rapport quickly with customers
Excellent verbal and written communication skills
Demonstrated customer service abilities
Strong attention to detail and good follow up skills
Ability to multi-task and respond to rapid change
Required Experience

4-year college degree in business or related field or equivalent documented experience and skills, preferred
Prior sales support experience, a plus
TESSCO is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other
characteristic protected by federal, state or local law.
Job Location
Timonium, Maryland, United States
Position Type

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