Account Specialist - PNO

Company Name:
TESSCO Technologies
Account Specialist - PNO
Tracking Code
Job Description
As anAccount Specialistin thePNOmarket, you will be the primary contact with customers and Customer Development Executives to build and maintain relationships. You will work to expand each order and quote through a variety ofapproaches, including 'Up-Sell', 'Cross-Sell' and 'Discovery' techniques. You will participate in special projects and provide various levels ofsupport as required.
Responsibilities include:
Contribute to the development of strategic accounts while acting as the primary interface for daily customer activity.
Promptly answer calls in thePNOMarket'V.I.P. call queue' to ensure customer delight
Convert inquiries to orders while promoting the TESSCO value proposition in all customer interactions.
Collaborate effectively with our cross-functional teams to address customer needs
Perform customer transaction and account management assistance allowing Customer Development Executives to be with the customer 100%25%20of the time.
Provide database maintenance to improve efficiency in marketing programs and sales strategy.
Required Skills
Excellent verbal and written communication skills
Demonstrated superior customer service abilities
Proficient in building relationships on the phone
Strong desire to collaborate and serve
Strong attention to detail, ability to multitask effective time management andorganization skills
Professional and pleasant phone demeanor
Required Experience
Bachelor s degreein business or related field or equivalent documented experience and skills
Proficient knowledge of Microsoft Office applications (Word, Excel, Outlook)
experience a plus
TESSCO is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law.
Job Location
Timonium, Maryland, United States
Position Type

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