Learning and Development Specialist

In this position you will be responsible for creating innovative and engaging solutions that support the needs of providers and teammates; align with company strategy and business objectives; and reinforce the ChoiceOne/MedSpring mission and culture.  Acts as full partner in assigned region to ensure all aspects of learning and development address performance gaps/needs.  Works collaboratively across functions to identify and implement a wide variety of high-quality educational and growth activities, including instructor-led, on-line, small group content, and performance coaching that cover a wide range of topics such as new teammate onboarding, job skills development, patient experience/service behaviors, competency development, compliance, individual and leadership development, change management, and performance improvement. As assigned, may be responsible for acting as key subject matter expert in areas such as clinical skills development, talent management, leadership development, patient experience, or process/clinical performance improvement. Essential Job FunctionsLearning/Training Collaborates with stakeholders to conduct robust needs assessment that define development priorities and learning/training solutions.  Recommends appropriate buy, build, and/or redesign solutions. Serves as curriculum architect and designs innovative learning solutions that improve performance, drive business outcomes, and engage the modern learner.  Identifies and leverages contributions of internal subject matter experts to develop content and increase speed to market.  Provides a variety of learning and development offerings, including technical training, individual professional development and leadership/management development. Actively searches, creatively designs, and swiftly implements effective methods to educate, enhance care delivery, and recognize performance. Designs and builds delivery mechanisms such as instructor-led classroom, on demand, virtual classroom, performance support, and/or blended learning to maximize learning "stickiness."  Evaluates effectiveness and impact of both content and delivery. As assigned, participates in managing company-wide compliance training and LMS.  Acts as lead LMS owner. Patient Experience Facilitates and communicates the concepts of patient and caregiver experience and service excellence, translating them into actionable repeatable behaviors firmly grounded in ChoiceOne/MedSpring's values and mission.  Clearly imparts the full patient experience journey roadmap and consistently represents the voice of the patient (VOP), collaborating with senior leaders, managers, caregivers, and support staff to ensure an exceptional, satisfying, and engaged culture working together to deliver safe, high quality care with an exceptional experience.  Works closely with caregivers and operations leaders, addressing patient feedback to continuously improve the patient experience. Coaches, counsels, teaches, and assesses leader, caregiver, and teammate competency to deliver standardized behaviors and practices to drive superior patient experience in every care interaction.  Uses Patient Satisfaction feedback from a variety of sources to analyze and implement initiatives and actions to improve delivery of exceptional patient experience, including service recovery. Designs and implements innovative patient experience improvement initiatives to excite, engage, and reward caregivers and teammates to strive for 100% patient satisfaction. Participates in design, implementation, and delivery of periodic market, regional, and/or company-wide meetings and symposia designed to celebrate and improve our patient experience and culture. As assigned, leads and facilitates patient experience teams. As assigned, serves as patient satisfaction analytics and reporting lead.  Participates in KPI and other relevant goal setting. Talent and Organization Development As assigned, collaborates with leaders across the enterprise to align and recommend talent strategies to increase the talent readiness and workforce capabilities for maximum alignment with strategic objectives.  Leads deployment of regional and functional talent review and development activities, including ensuring execution of action plans identified through the reviews. As assigned, works closely with Human Resources to proactively assess, manage and mitigate workforce related risks such as skills shortages, generational challenges, and turnover as well as internal organization shifts/culture.  Identifies root cause and executes based on business needs to assist in creating solutions to specific issues. As assigned, manages the Teammate Engagement process, including survey administration, feedback, training, goal setting, and action planning.  Ensures that process and actions align with company retention and engagement goals.  Provides innovative tools and support to facilitate improvement and build culture.                                                                                                                                                                                                                            Minimum Qualifications Bachelor's degree in related field such as I/O psychology, organizational behavior, human resources development, instructional design, business, nursing, education, or a related field and at least five years' related experience.  Directly related master's degree may substitute for no more than two years' requiredexperience. Active RN license and BLS certification required for L&D Specialist assigned to clinical training and process improvement responsibilities. Demonstrated experience deploying various learning technologies such as LMS, knowledge libraries, and e-Learning, virtual training and distance learning, classroom/instructor-led, and on-the-job training/mentoring design/delivery. Must be able to travel approximately 25% of the time. Knowledge, Skills, and Abilities Must be a passionate effective role model for patient experience and employee engagement. Exceptional facilitation and communication skills to deliver in a variety of education formats from in person coaching to front line classroom training to executive education formats. Demonstrates broad knowledge and application of the principles, theories, and practices of learning and development with strong research skills and proven ability to apply best practices and new/emerging trends to our company's strategic goals. Ability and skill in establishing self as positive go-to resource for teammates and managers alike. Ability to assess and evaluate current programs and individual training approaches with intent to take them to the next level for maximum impact. Track record of creativity, openness to new approaches, and skill in creating a continuous learning culture. Experience in using adult learning theories and effective learning and development methods, including trends and best practices, and proven ability to integrate them into a learning and development strategy. Experience using a variety of learning technologies to support in-person, on line, and virtual delivery. Demonstrated customer-centricity and a high sense of urgency. Proven ability to deliver consistently in conventional and unconventional structures (eg. Virtual/remote setting, matrixed team). Strong project management, planning and organization skills, including ability to handle multiple projects simultaneously in a fast-paced environment. Ability to operate effectively in a patient care setting and to relate to clinical caregivers at all levels. Skill in analyzing and displaying statistical data in relatable, actionable ways. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk or hear. Frequently required to stand, walk, sit, and use hands and fingers, handle or feel. Occasionally required to reach with hands and arms; climb or balance, stoop, kneel, andcrouch. Personal protective equipment required may include: safety glasses, hearing protection, bunny suit (when in Solutions), smock, hair net, shoe booties, etc. Must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception used during the course of an audit. Up to 25% travel. SUPERVISION: None EDUCATION: Bachelor's Degree required EXPERIENCE AND REQUIRED SKILLS: 2 - 5 years' related experience; preferably in a manufacturing technical environment. SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus. Strong oral and written communication skills. Strong presentation skills. Ability to conduct group presentations and training programsto a variety of audiences. Experience or demonstrated ability to assist with training needs analysis and the development of training programs and materials. Maintains appropriate certifications to develop and facilitate training utilizing adult training techniques for various work locations across GMQ. Proficient withMicrosoft Office applications and business information systems i.e.; Compliance Wire, Kronos, PeopleSoft. Demonstrated organization and prioritization skills. Job ID 18000OAW
Salary Range: NA
Minimum Qualification
5 - 7 years

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